FTD: How to lose a customer in ten minutes

A month after the order date, my FTD miles still have not posted.  I called 1-800-SEND-FTD and got
Gene.  The fuzzy background indicated to me that I was speaking to a rep many miles away.  I explained the situation and asked when my miles would post.  He then asked me for my name, address, address of the recipient, what was written on the card and the last four of the credit card number, in addition to other items that I have forgotten (in order to verify me; This guy has a career at the TSA coming!).  He told me that the miles had posted.  I informed him that they hadn't.  He read back to me the US Airways number.  I told him it was the correct.  He told me the miles had posted.  I told him they hadn't.  He told me that he would let management know (CEO or CFO?) and I asked him when the miles would post.  He didn't know.  I asked him if they would contact me.  He said they would, but didn't know when.  I like to keep track of whom I spoke to, so I asked him what location he was at.  He told me that the company was headquartered in Downers Grove, IL (now that's a downer) but that he was not allowed to release his location.  Too bad, since I was going to take my GS miles and fly to wherever he was to buy him tea.

I didn't really trust that he knew what he was doing, so I got a supervisor.  She told me that, in fact, the miles hadn't posted but assured me that Gene would be reprimanded.  Pictures of a dungeon, the gimp and whips/chains immediately came to mind, so I told her that perhaps it would be better if he were just corrected on procedure.  She agreed.  No gimp.  She told me that she would personally deliver the mileage request to a specialist who would process them immediately.  When?  Dunno, maybe 24-48 hours.

I wouldn't have ordered from FTD if it weren't for this promo, but if I had previously had any thoughts of doing so, they are gone now.  I can only what it is like to try to get a missed delivery fixed. 

Note to all companies who view customer service as a cost center rather than a revenue center: You will be reprimanded.  I heard the gimp has some availability.

Mike